Quality of Care Indicators of a Pre-Hospital Mobile Emergency

  • Rodrigo Assis Neves Dantas Universidade Federal do Rio Grande do Norte
  • Daniele Vieira Dantas Universidade Federal do Rio Grande do Norte
  • Marina de Góes Salvetti Universidade de São Paulo
  • Isabel Karolyne Fernandes Costa Universidade Federal do Rio Grande do Norte
  • Gilson de Vasconcelos Torres Universidade Federal do Rio Grande do Norte
  • Kátia Regina Barros Ribeiro Universidade Federal do Rio Grande do Norte
  • Maria Marinah Souza do Nascimento Centro Universitário FACEX
  • José Eugênio Lopes Leite Serviço de Atendimento Móvel de Urgência do Rio Grande do Norte
  • Ana Paula Fernandes Leiros de Souza Hospital Monsenhor Walfredo Gurgel
  • Isabelle Cristina Braga Coutinho Cunha Estácio Ponta Negra/Mauricio de Nassau
  • Maria Solange Moreira de Lima Universidade Federal do Rio Grande do Norte
  • Rayane Araújo do Nascimento Universidade do Rio Grande do Norte
  • Kezauyn Miranda Aiquoc Universidade Federal do Rio Grande do Norte
  • Ellen de Fátima Lima Vasconcelos Universidade Federal do Rio Grande do Norte
  • Tiago Alves de Brito Universidade Federal do Rio Grande do Norte
  • José Joandson de Souza dos Santos Universidade Federal do Rio Grande do Norte
  • Sabrina Daiane Gurgel Sarmento Universidade Federal do Rio Grande do Norte
  • Sérgio Balbino da Silva Universidade Federal do Rio Grande do Norte
  • Izabelle Bezerra Costa Universidade Federal do Rio Grande do Norte
  • Izabelle Cristine Tarquinio de Carvalho Universidade Federal do Rio Grande do Norte

Abstract

Objective: To identify the quality of care indicators in pre-hospital mobile emergency services.


Methods and results: This study is a systematic review conducted in December/2015 in eight databases using the keywords: quality indicators in health care; pre-hospital care; and quality, access, and evaluation of the health care. Seventeen studies were selected and the following indicators were identified: conservation of the ambulances; physical structure; comfort in the ambulance; material resources; safety for the patient/professional; continuing education; response time; professional remuneration; professional/patient satisfaction; access; host; humanization; performed service; safety demonstrated by the team; privacy to the patient; guidelines on care; relationship between the professional/patient; opportunity of the patient to complaint.


Conclusion: The establishment the of the quality of care indicators the in mobile emergency services will allow the construction of instruments to evaluate this type of service to search for excellence results in mobile emergency services.

Published
Nov 10, 2016
How to Cite
DANTAS, Rodrigo Assis Neves et al. Quality of Care Indicators of a Pre-Hospital Mobile Emergency. International Archives of Medicine, [S.l.], v. 9, nov. 2016. ISSN 1755-7682. Available at: <http://imed.pub/ojs/index.php/iam/article/view/1848>. Date accessed: 24 nov. 2017. doi: http://dx.doi.org/10.3823/2173.
Section
Anesthesiology & Emergency Medicine

Keywords

Quality Indicators, Health Care; Prehospital Care; Health Evaluation

Most read articles by the same author(s)