Manchester Triage System in Primary Health Care: a New Hosting Way?
Background: The Manchester Triage System is considered a breakthrough in the Brazilian health system. However, to use it with resoluteness and legitimacy, it is essential that professionals and managers reflect on the work process at each point of the health care network. The aim of this article was to analyze the Manchester Triage System as a host strategy in the context of primary health care.
Methods and Findings: It is a qualitative research whose study scenario was the primary health care of a municipality in the metropolitan region of Minas Gerais. The participants were 22 professionals. Data were collected through semi-structured interviews between March and May 2014. The answers were submitted to content analysis technique proposed by Bardin. The results showed that the use of the Manchester Triage System in primary care interferes with the creation of bonds, equity of care and the actions recommended at this point of the health care network. A limitation of the study is the fact that professional only from one municipality of Minas Gerais have been investigated.
Conclusions: It is concluded that the time of screening can only set up on an opportunity to humanized meeting and gather information that can support the full and continuous attention when professionals can articulate the use of hard technologies with the use of soft technologies in daily work. More research was needed to contribute to the understanding of the applicability of the STM in the PHC and on the necessary adaptations to that assistance to urgencies and emergencies occur and resolution to reduce the influence on daily practices of professionals and ensure the continuous, comprehensive care to patients.
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